1st Line Service Desk Engineer Job Detail Jobs in IT

This position is vital to providing exceptional support to customers on… We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.

  • If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.
  • Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.
  • You will be experienced in providing remote support to clients, being an escalation point to level one technicians and providing back-end support for our monitoring systems.
  • At Mollie we embrace what makes you unique, and nurture a culture that feels like home.
  • You’ll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can’t learn in a classroom.
  • Then you could consider taking A levels or other equivalent qualifications at college or 6th form.
  • They found us the right technology and installed it very quickly, with no disruption.

The IT Service Desk is responsible for providing a professional and high-quality service to the firm’s… Our driving force, our reason for being… to become the world’s most loved financial services provider. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger.

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As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. We work hard to find our candidates their perfect roles within fantastic organisations across the UK.

become a help desk engineer

We also encompass a range of consumer brands and sports interests. This is a great opportunity for either someone looking to start their IT career who has a real passion for technology. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Some companies offer graduate training schemes for those applying with a degree (SCQF level 9/10). There are no formal entry qualifications for this job however many employers ask for some qualifications at SCQF level 4/5 in particular if applying for a Modern Apprenticeship where you work towards a Scottish Vocational Qualification.


You’re busy for the rest of the day answering one call after another. It’s fun talking to people and solving problems, and every day you learn something new about IT and computer programs. Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Please note this role is for 6 months initially, with the potential to go permanent, so no visa applications will be considered. You must also hold a UK Driving Licence as this is essential. A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world.

This role involves both first line telephony and second line desktop technical support. This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally. https://remotemode.net/ The 2nd Line IT Help Desk / IT Service Desk Engineer is responsible for handling a variety of tasks. The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.

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We’re now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. Always contact https://remotemode.net/become-a-help-desk-engineer/ the college, university or training provider to check exactly what you’ll need. Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you. Your skills can help you choose the career that’s right for you.

Feel free to revise this job description to meet your specific job duties and job requirements. You might start your career in 1st line support, dealing only with routine problems and working from a script, then move into 2nd line support, dealing with more technical issues. With experience, you could become a manager or senior IT support technician. You could teach in further education or move into technical sales. You could get started as a trainee technician and do qualifications while you work.

What we offer (Permanent Roles Only)

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. Here at Littlefish, we look for people who can make a real difference and become a giant slayer.

become a help desk engineer

They found us the right technology and installed it very quickly, with no disruption. Well established yet very much on a growth trajectory, this company is investing hugely in their tech and operating processes to achieve impressive growth plans. Sign in to create your job alert for Help Desk Engineer jobs in United Kingdom.

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